Leading Skin Care Customer Divesture & Building new SAP Landscape​

About Client​

The client is engaged in the Skin Care Business, it has 3 warehouses and Clinics across India (100+ Clinics) and the middle east (30+ Clinics) Head Quartered in Mumbai.​

Our Engagement​

Inteliwaves has been engaged with the Client since January 2016. Inteliwaves is a partner for Building Client Systems for Client India as well as the Middle East.​

Key Client Requirements​

  • Common SAP Platform for Group Customer, leading to significant challenge in implementing change relevant to the Skin Care Business Unit​.
  • Key challenges post SAP establishments included establishing Master data management process, level 1 and IT support set up​.
  • Group Customer was using SAP HANA DB and Skin Care Business Unit decided to move to MS-SQL Server DB, a reverse migration from SAP HANA to non-HANA DB was not attempted at that time​.
  • Skin Care Business Unit had no SAP Technical team and hence no knowledge of SAP Solution, with limited support from Group Customer IT Support team, new SAP Landscape was required to be build​.
  • No Documentation available for existing SAP solution that was used by Skin Care Business Unit​.

Our Approach​

  • End-to-end project planning with different stakeholders involved, i.e. central team, SAP India, client business​.
  • Identified key users and created core team members, who helped create business process lists and wish list for starting transformation once Client SAP Landscape is operational​.
  • Building SAP Instance and coordinating with SAP SLO team for ensuring execution of data purging activities done on timely basis​.
  • Carried out ABAP code corrections required due to Operating System changes and other use exit changes required for Client go-live​.
  • User acceptance test management, go-live preparation and ensuring successful go-live within 3.5 months of project kick-off​.

Value Delivered by Inteliwaves​

  • Smoothest ever OS/DB migration with SLO activities​.
  • Successfully carried out first ever reverse migration from a HANA DB to non-HANA DB (Project had high visibility within SAP India)​.
  • Establishment of Various SAP Master data creation templates and process to ensure smooth business operation post go-live​.
  • Establishing SAP Support structure, communication and escalation matrix to ensure smooth SAP Support​.
  • The project created foundation for future transformations of Client processes and brining more efficiencies.

Leading Women’s Fashion & Apparel Brand​ Business enabled through improved SAP Solution

About Client

Client is engaged into Fashion Clothing & Apparent business, it has design house, Manufacturing and retail stores over 170 stores across India. Head Quartered at Navi Mumbai.​

Our Engagement

Inteliwaves has been engaged with Client since January 2018. Inteliwaves is partner for supporting SAP Solutions at Client with onsite / offshore delivery model​

Key Client Requirements

  • SAP System Stability issue, significant SAP downtime and system performance issues with high number of incidents (~ 1500 incidents annually)​
  • Level 1 business support was non existent​
  • Significant issues with Master Data, especially Article Master Creation, Synchronization between AFS and IS-Retail  ​
  • Fiori for PO Approval taking very long to open single PO (~ 10-12 mins per PO)​
  • Highly manual and lot of challenges in transaction processing Inefficient Warehouse Management Process with redundant activities​
  • Financial processes were heavily manual requiring higher man power and supervision​
  • AFS Production Process were inefficient with missing controls and data validations​

Our Approach​

  • Started engagement without any transition from existing service provider, knowledge acquired through reverse engineering and system reviews.​
  • Started with more onsite team to understand business processes and train users to establish level 1 support team. Gradually moved to lean onsite team and  delivery from Inteliwaves offshore center at Mumbai​
  • Parallel to establishing Level 1 support and self study we started activities to bring stability of SAP Systems and Fiori performance improvements ​
  • After initial efforts for establishing level 1 support and system stabilization, there were series of System review conducted as value added service and provided with recommendation for process and solution improvements​
  • Introduction of automation to reduce manual activities and improve business efficiencies.​

Value Delivered by Inteliwaves​

  • System Stabilization with series of upgrades and changes, within 3 months we achieved Zero downtime​
  • Fiori performance improvement was delivered in first month of engagement​
  • Established Level 1 support to enable efficient business operation, this was done with a focused effort in the first 3 months of our engagement​
  • Master data creation process improvement through design changes and upload tools​
  • Warehouse management and product processes were reviewed and improved processes and controls​
  • Complete automation of e-commerce transaction through API integration​
  • Financial processes improvement such as Auto Bank Reco, Auto Bank Payment, Financial Controls, etc.​

Leading Indian Luggage Manufacturer​ SAP S4 HANA Lead Business Transformation​

About Client​

The client is a leading luggage brand in India having operations across India and Head Quartered in Mumbai.​

Our Engagement​

Inteliwaves has been engaged with the Client since January 2017. Inteliwaves is a partner for Implementing Transforming and Supporting  Client SAP S4 India​

Key Client Requirements​

  • Multiple data entry system (Tally) were used by client, client also had lot of excel based data leading to a real challenge in reconciliation and control issues​.
  • Lack of process documentation or process inventory to establish everything that is needed in SAP is designed and configured​.
  • Master data quality as per Tally was right, however SAP S4 HANA needed lot more then what was available​.
  • Import process had lot of control gaps, needed control over foreign exchanges, rate negotiated with foreign vendors, Purchase order and payment reconciliation​.
  • Freight handling was completely manual, these lead to lot of challenges in reconciling invoices at time of payment, also there was potential for revenue leakages​.
  • Production process followed at Plant were not efficient, lot of master data challenges at manufacturing plant​.

Our Approach​

  • For SAP S4 HANA Implementation worked with various stakeholders in planning various phases and activities for implementing SAP​.
  • Conducted workshops to enabled business users to understand how SAP solution work and enabled team to identify requirements during implementation phase​.
  • Helping design SAP processes, configuration and testing of SAP System, enabling data preparations and go-live readiness​.
  • As part of SAP AMS identified number business challenges in manufacturing, finance, sales and distribution, procurement and freight management areas and developed customized solution​.
  • Regular monitoring of SAP Solutions, recommendation and implementing continuous improvement measures to improve solution maturing & add business value​.

Value Delivered by Inteliwaves​

  • SAP S4 HANA along with India GST Implementation​.
  • Improvements in Financial controls and reporting through automation and implementing controls​.
  • Primary freight management solution enabled significant reduction of manual efforts in freight reconciliation​.
  • Custom development of a solution to manage Import process with greater transparency, controls and efficiency​.
  • Improvements on product cost planning and reporting​.
  • Automated payment processing and bank reconciliation process​.

Leading Gas Customer based in Nigeria​ SAP S4 HANA Rollout Project​

About Client

Client is the pioneer Liquefied Natural Gas (LNG) production and distribution Customer in Nigeria using an innovative virtual pipeline system for supply of gas within Nigeria.​

Our Engagement​

Inteliwaves has been engaged with Client since January 2018. Inteliwaves is partner for supporting SAP Solutions at Client with onsite / offshore delivery model​

Key Client Requirements​

  • Client has a Bitumen business, where Complex & challenging Bitumen Business process Scenario should be mapped separately.
  • Import process in Client had lots of mapping gaps, which must be plugged in Gradient implementation
  • Mapping of Outbound freight chargeable to the customer is a new scenario
  • Mapping of InterCustomer Process, Transportation issue, Unit Conversion,
  • Handling ROB(Residual bitumen in the trucks) need to be mapped from Customer Invoicing & Inventory management perspective

Our Approach

  • For SAP S4 HANA Roll out project, we had worked with various stakeholders in planning various phases and activities for designed new Customer Code.​
  • Conducted workshops to enabled business users to understand how SAP solution work and enabled team to identify requirements during roll out phase​
  • Design SAP processes, configuration and testing of SAP System, enabling data preparations, SOP files and go-live readiness​

Value Delivered by Inteliwaves​

  • Delivered complex SAP S4 HANA Implementation Project within 8 weeks​
  • Hand Holding users with limited SAP exposure through UAT , Go Live Preparation & Post Implementation Support​