Protean E Gov Technologies Ltd
SAP Greenfield implementation & SAP AMS
About Client
Protean (Pro-T-N) is a publicly listed (BSE), population-scale technology company that builds digital public infrastructure and eGovernance solutions fulfilling the social and financial inclusion agenda for nations.
Our Engagement
Inteliwaves has been the SAP partner for Protean since January 2022, supporting both their SAP Greenfield implementation and Application Managed Services.
Key Client Requirements
To improve stability and detect issues early, continuous monitoring is implemented across all SAP systems.
In order to ensure fast and efficient operations, performance optimization services are delivered consistently.
- To maintain uninterrupted business continuity, ongoing maintenance and support are provided as part of the SAP AMS model.
Our Approach
- To drive system reliability, deploy real-time SAP monitoring to set up automated alerts, track performance, and conduct regular reviews for continuous improvement.
- In parallel, schedule consistent SAP system updates and deliver proactive support to maintain stability, reduce downtime, and enhance overall performance.
Value Delivered by Inteliwaves
- Inteliwaves successfully completed the SAP Greenfield Implementation of Protean
- As part of ongoing support, Protean uses SAP Application Management Services (AMS) through continuous addressing the queries of business, change request, monitoring and performance optimization of their applications, ensuring they run efficiently and securely.
- Through real-time monitoring, the system maintained consistent uptime and ensured reliable operations.
- With dedicated AMS support, issues were resolved quickly, minimizing disruptions and improving response times.
- This enabled Protean to focus on high-impact, mission-critical projects with confidence and operational stability.