Protean E Gov Technologies Ltd
SAP Application Managed Services
About Client
Protean (Pro-T-N) is a publicly listed (BSE), population-scale technology company that builds digital public infrastructure and eGovernance solutions fulfilling the social and financial inclusion agenda for nations.
Our Engagement
Inteliwaves has been the SAP partner for Protean since January 2022, supporting both their SAP Greenfield implementation and Application Managed Services.
Key Client Requirements
- Continuous Monitoring
- Performance Optimization
- Maintenance and Support
Our Approach
- Deploy real-time monitoring to establish alerts for SAP system performance and conduct regular performance reviews.
- Schedule regular SAP system updates and provide proactive support.
Value Delivered by Inteliwaves
- IWS has done Greenfield Implementation of Protean
- Protean benefits from Application Management Services (AMS) through continuous addressing the queries of business, change request, monitoring and performance optimization of their applications, ensuring they run efficiently and securely.
- Continuous monitoring and proactive intervention ensured consistent uptime and optimal system operations.
- Application incidents were resolved quickly through dedicated AMS support, minimizing business disruptions.
- Robust support infrastructure enabled Protean to confidently take on high-impact, mission-critical projects.