Marico South Africa: SAP S/4HANA Upgrade & AMS Support
Company Overview
- Marico South Africa is a subsidiary of Marico, a leading global consumer goods company
- Manages key operations in the personal care and wellness sector, supported by SAP systems
Customer Requirements
- Required continuous SAP support to ensure smooth day-to-day operations
- Ensuring zero disruption to business during the S/4HANA upgrade process
Value Delivered by Inteliwaves
- Provided comprehensive Application Management Services (AMS) support, ensuring uninterrupted business continuity and rapid issue resolution across Marico South Africa’s SAP landscape
- Successfully executed a full SAP S/4HANA upgrade, significantly enhancing system performance, scalability, and operational efficiency
- Enabled Marico South Africa to scale its digital operations with improved SAP capabilities, including enhanced reporting, automation, and process optimization
- Reduced internal IT overhead by leveraging expert external AMS support, allowing internal teams to focus on strategic initiatives
- Conducted regular system monitoring, performance tuning, and proactive maintenance to maximize SAP system uptime and efficiency
- Delivered instant access to real-time operational data, empowering faster, more informed decision-making at all organizational levels
- Introduced the modern SAP Fiori interface, improving user experience, usability, and overall productivity across business units
- Ensured seamless integration with existing business processes and compliance with industry standards and best practices