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Marico Egypt: SAP S/4HANA Upgrade and AMS Support

Company Overview

  • Marico is a leading consumer goods company with a strong presence in emerging markets.
  • Marico Egypt handles key regional operations, supported by SAP systems for business-critical functions

Customer Requirements

  • Required ongoing Application Management Services (AMS) for smooth daily operations.
  • Needed to upgrade to the latest SAP S/4HANA version with minimal business disruption.
  • Enhancements to MRP configuration were needed to improve planning accuracy and efficiency.
  • Sought to reduce unplanned downtime and enhance user experience through proactive system monitoring and regular maintenance as part of comprehensive SAP S/4HANA Upgrade and AMS Support.
  • Enhancements to MRP (Material Requirements Planning) configuration were needed to improve planning accuracy, optimize inventory levels, and increase supply chain efficiency.

Value Delivered by Inteliwaves​

  • Delivered end-to-end AMS support for Marico Egypt’s complete SAP landscape, ensuring business continuity and operational efficiency.
  • Successfully completed a SAP S/4HANA upgrade, enhancing system performance and aligning with the latest SAP technologies.
  • Enabled seamless bank integration for real-time payment processing and improved financial automation.
  • Implemented Delta enhancements, including an optimized Material Requirements Planning (MRP) process for accurate demand forecasting and inventory management.
  • Ensured stable system performance post-upgrade with minimal downtime and improved user experience.
  • Reduced internal IT overhead through expert-managed Application Management Services (AMS), providing proactive issue resolution and system maintenance.
  • Regular system monitoring, performance tuning, and updates enhanced long-term reliability and reduced operational risk.
  • Enabled instant access to operational and financial data, supporting faster, data-driven decision-making across departments.
  • Improved finance operations, resulting in quicker month-end closures, streamlined reporting, and better compliance.

  • Overall, the SAP S/4HANA Upgrade and AMS Support significantly strengthened Marico Egypt’s digital infrastructure and business agility.