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KME (Kaya Middle East):
SAP AMS & Rollouts

Company Overview

Kaya Clinic (also known as Kaya Skin Clinic) is an multinational skincare, haircare and bodycare treatment provider. Kaya also has 23 clinics across 3 countries in West Asia and e-commerce portals in Middle East

To support its growing operations and ensure seamless business performance, Kaya Clinic partnered with Inteliwaves Technologies for SAP AMS & Rollouts, enabling standardized processes, improved system efficiency, and scalable digital transformation across its regional operations.

Customer Requirements

  • Ongoing system monitoring is essential to ensure the stability, reliability, and uninterrupted performance of SAP systems across all business units.
  • There is a continuous need to optimize system performance and responsiveness in order to enhance the user experience and maximize operational efficiency.
  • Businesses require consistent maintenance and dependable SAP support services to reduce the risk of downtime and ensure quick issue resolution.
  • Proactive identification and timely resolution of potential system bottlenecks are critical to maintaining seamless and efficient business processes.
  • Regular updates, security patches, and version upgrades must be applied to keep systems protected, compliant, and aligned with the latest SAP standards.
  • Dedicated support teams are required to provide 24/7 technical assistance, ensuring round-the-clock system availability and user satisfaction.
  • A scalable and flexible support model is needed to align with future business expansion, user growth, and regional rollouts.

Value Delivered by Inteliwaves​

  • Inteliwaves Technologies delivered SAP AMS & Rollouts for KME (Kaya Middle East). The services ensured high performance, system stability, and scalable operations.
  • As part of the support, KME received ongoing SAP assistance. This included fast issue resolution, structured change handling, and real-time monitoring.
  • To ensure compliance, we implemented VAT features within SAP. This helped KME meet regional tax rules and stay audit-ready.
  • Following this, we successfully executed rollouts across 16 company codes in the Middle East region, enabling standardized business processes and unified reporting structures.
  • With these rollouts in place, KME achieved greater system stability and flexibility, allowing the business to scale while maintaining operational control.
  • Additionally, the use of our SAP AMS and rollout improved process visibility, streamlined workflows, and supported better alignment between departments and business goals.
  • To maintain performance, Inteliwaves continues to offer tailored AMS services. These ensure long-term support, higher ROI, and seamless digital transformation.