Leading Women's Fashion & Apparel Brand Transformation
SAP Solution Implementation Success Story
About Client
Client is engaged into Fashion Clothing & Apparent business, it has design house, Manufacturing and retail stores over 170 stores across India. Head Quartered at Navi Mumbai.
- 170+ Stores in India
- Pan India Stores
Our Engagement
Inteliwaves has been engaged with Client since January 2018. Inteliwaves is partner for supporting SAP Solutions at Client with onsite / offshore delivery model
Key Challenges Faced by Client
- SAP System Stability issue, significant SAP downtime and system performance issues with high number of incidents (~ 1500 incidents annually).
- Level 1 business support was non existent.
- Significant issues with Master Data, especially Article Master Creation, Synchronization between AFS and IS-Retail.
- Fiori for PO Approval taking very long to open single PO (~ 10-12 mins per PO).
- Highly manual and lot of challenges in transaction processing Inefficient Warehouse Management Process with redundant activities.
- Financial processes were heavily manual requiring higher man power and supervision.
- AFS Production Process were inefficient with missing controls and data validations.
Our Approach
- Started engagement without any transition from existing service provider, knowledge acquired through reverse engineering and system reviews.
- Started with more onsite team to understand business processes and train users to establish level 1 support team. Gradually moved to lean onsite team and delivery from Inteliwaves offshore center at Mumbai.
- Parallel to establishing Level 1 support and self study we started activities to bring stability of SAP Systems and Fiori performance improvements.
- After initial efforts for establishing level 1 support and system stabilization, there were series of System review conducted as value added service and provided with recommendation for process and solution improvements.
- Introduction of automation to reduce manual activities and improve business efficiencies.
Value Delivered by Inteliwaves
- System Stabilization with series of upgrades and changes, within 3 months we achieved Zero downtime.
- Fiori performance improvement was delivered in first month of engagement.
- Established Level 1 support to enable efficient business operation, this was done with a focused effort in the first 3 months of our engagement.
- Master data creation process improvement through design changes and upload tools.
- Warehouse management and product processes were reviewed and improved processes and controls.
- Complete automation of e-commerce transaction through API integration.
- Financial processes improvement such as Auto Bank Reco, Auto Bank Payment, Financial Controls, etc.