Client is engaged into Fashion Clothing & Apparent business, it has design house, Manufacturing and retail stores over 170 stores across India. Head Quartered at Navi Mumbai.
Inteliwaves has been engaged with Client since January 2018. Inteliwaves is partner for supporting SAP Solutions at Client with onsite / offshore delivery model
Key Client Requirements
- SAP System Stability issue, significant SAP downtime and system performance issues with high number of incidents (~ 1500 incidents annually)
- Level 1 business support was non existent
- Significant issues with Master Data, especially Article Master Creation, Synchronization between AFS and IS-Retail
- Fiori for PO Approval taking very long to open single PO (~ 10-12 mins per PO)
- Highly manual and lot of challenges in transaction processing Inefficient Warehouse Management Process with redundant activities
- Financial processes were heavily manual requiring higher man power and supervision
- AFS Production Process were inefficient with missing controls and data validations
- Started engagement without any transition from existing service provider, knowledge acquired through reverse engineering and system reviews.
- Started with more onsite team to understand business processes and train users to establish level 1 support team. Gradually moved to lean onsite team and delivery from Inteliwaves offshore center at Mumbai
- Parallel to establishing Level 1 support and self study we started activities to bring stability of SAP Systems and Fiori performance improvements
- After initial efforts for establishing level 1 support and system stabilization, there were series of System review conducted as value added service and provided with recommendation for process and solution improvements
- Introduction of automation to reduce manual activities and improve business efficiencies.
Value Delivered by Inteliwaves
- System Stabilization with series of upgrades and changes, within 3 months we achieved Zero downtime
- Fiori performance improvement was delivered in first month of engagement
- Established Level 1 support to enable efficient business operation, this was done with a focused effort in the first 3 months of our engagement
- Master data creation process improvement through design changes and upload tools
- Warehouse management and product processes were reviewed and improved processes and controls
- Complete automation of e-commerce transaction through API integration
- Financial processes improvement such as Auto Bank Reco, Auto Bank Payment, Financial Controls, etc.