Leading Women’s Fashion & Apparel Brand​ Business enabled through improved SAP Solution

About Client

Client is engaged into Fashion Clothing & Apparent business, it has design house, Manufacturing and retail stores over 170 stores across India. Head Quartered at Navi Mumbai.​

Our Engagement

Inteliwaves has been engaged with Client since January 2018. Inteliwaves is partner for supporting SAP Solutions at Client with onsite / offshore delivery model​

Key Client Requirements

  • SAP System Stability issue, significant SAP downtime and system performance issues with high number of incidents (~ 1500 incidents annually)​
  • Level 1 business support was non existent​
  • Significant issues with Master Data, especially Article Master Creation, Synchronization between AFS and IS-Retail  ​
  • Fiori for PO Approval taking very long to open single PO (~ 10-12 mins per PO)​
  • Highly manual and lot of challenges in transaction processing Inefficient Warehouse Management Process with redundant activities​
  • Financial processes were heavily manual requiring higher man power and supervision​
  • AFS Production Process were inefficient with missing controls and data validations​

Our Approach​

  • Started engagement without any transition from existing service provider, knowledge acquired through reverse engineering and system reviews.​
  • Started with more onsite team to understand business processes and train users to establish level 1 support team. Gradually moved to lean onsite team and  delivery from Inteliwaves offshore center at Mumbai​
  • Parallel to establishing Level 1 support and self study we started activities to bring stability of SAP Systems and Fiori performance improvements ​
  • After initial efforts for establishing level 1 support and system stabilization, there were series of System review conducted as value added service and provided with recommendation for process and solution improvements​
  • Introduction of automation to reduce manual activities and improve business efficiencies.​

Value Delivered by Inteliwaves​

  • System Stabilization with series of upgrades and changes, within 3 months we achieved Zero downtime​
  • Fiori performance improvement was delivered in first month of engagement​
  • Established Level 1 support to enable efficient business operation, this was done with a focused effort in the first 3 months of our engagement​
  • Master data creation process improvement through design changes and upload tools​
  • Warehouse management and product processes were reviewed and improved processes and controls​
  • Complete automation of e-commerce transaction through API integration​
  • Financial processes improvement such as Auto Bank Reco, Auto Bank Payment, Financial Controls, etc.​
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Customer Segment
Mid-Market
Use Case
SAP, SAP S4 HANA
Industry
Retail
Services Used
SAP Application Maintenance & Support

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