Leading Skin Care Customer Divesture & Building new SAP Landscape​

About Client​

The client is engaged in the Skin Care Business, it has 3 warehouses and Clinics across India (100+ Clinics) and the middle east (30+ Clinics) Head Quartered in Mumbai.​

Our Engagement​

Inteliwaves has been engaged with the Client since January 2016. Inteliwaves is a partner for Building Client Systems for Client India as well as the Middle East.​

Key Client Requirements​

  • Common SAP Platform for Group Customer, leading to significant challenge in implementing change relevant to the Skin Care Business Unit​.
  • Key challenges post SAP establishments included establishing Master data management process, level 1 and IT support set up​.
  • Group Customer was using SAP HANA DB and Skin Care Business Unit decided to move to MS-SQL Server DB, a reverse migration from SAP HANA to non-HANA DB was not attempted at that time​.
  • Skin Care Business Unit had no SAP Technical team and hence no knowledge of SAP Solution, with limited support from Group Customer IT Support team, new SAP Landscape was required to be build​.
  • No Documentation available for existing SAP solution that was used by Skin Care Business Unit​.

Our Approach​

  • End-to-end project planning with different stakeholders involved, i.e. central team, SAP India, client business​.
  • Identified key users and created core team members, who helped create business process lists and wish list for starting transformation once Client SAP Landscape is operational​.
  • Building SAP Instance and coordinating with SAP SLO team for ensuring execution of data purging activities done on timely basis​.
  • Carried out ABAP code corrections required due to Operating System changes and other use exit changes required for Client go-live​.
  • User acceptance test management, go-live preparation and ensuring successful go-live within 3.5 months of project kick-off​.

Value Delivered by Inteliwaves​

  • Smoothest ever OS/DB migration with SLO activities​.
  • Successfully carried out first ever reverse migration from a HANA DB to non-HANA DB (Project had high visibility within SAP India)​.
  • Establishment of Various SAP Master data creation templates and process to ensure smooth business operation post go-live​.
  • Establishing SAP Support structure, communication and escalation matrix to ensure smooth SAP Support​.
  • The project created foundation for future transformations of Client processes and brining more efficiencies.
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Customer Segment
Mid-Market
Use Case
SAP
Industry
Skin Care
Services Used
SAP Application Maintenance & Support, SAP Implementation

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