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Metro Brands Enhances Vendor Master Automation with SAP Business Technology Platform (BTP)

About Client

Metro Brands is an Indian multi-brand footwear retail company based in Mumbai. With a vast network of over
600 Metro showrooms across India, they have established themselves as a leading player in the retail footwear industry.

  • 600+ Retail Showrooms

Our Engagement

Inteliwaves has been engaged with Metro Brands since April 2022 for project specific requirements such as rolling out Company Code, streamlining processes, and developing custom solutions for business requirements.

Key Challenges Faced by Client ​

  • The creation of Vendor Master Data relies on departmental emails sent manually to the master data team, which introduces a risk of missing emails.
  • There is a lack of clear transparency regarding whether the master data team has acknowledged and initiated the vendor creation process after receiving the email
  • The master data team’s valuable time is consumed by manually searching and processing emails, manually extraction data from legal documents.
  • The process of vendor creation lacks a TAT tracking mechanism, resulting in a lack of visibility and accountability for timely completion.
  • There is a possibility of creating duplicate vendors as well.

Our Approach

  • We analyzed the existing vendor management process and identified key challenges affecting efficiency and data quality.
  • Legal document data was automatically extracted using the SAP BTP Document Extraction service to reduce manual effort.
  • Duplication checks were added to prevent redundant entries and ensure clean, reliable data.
  • Rule-based logic was defined for key fields such as Reconciliation Account, Payment Method, and others to maintain consistency.
  • A Maker-Checker process was implemented to enable dual-level validation of vendor master data for improved control.
  • Once a vendor is created in SAP, all initially uploaded documents are stored in SAP DMS with reference to the respective vendor code.

Value Delivered by Inteliwaves​

  • We streamlined the processes to ensure efficient integration and improved data management. As a result, operations became smoother and more reliable.
  • All key functions for vendor creation-such as requests, approvals, and TAT reporting-are combined in a single transaction. This consolidation simplifies the overall workflow.
  • By employing this solution, there is a transparent and accountable audit trail even before a vendor is created. Consequently, it increases trust and compliance.
  • The system automatically sends emails when a vendor creation request is submitted and after successful vendor creation. In addition, this ensures timely communication with all stakeholders.
  • Automation replaced time-consuming email-based vendor requests and manual data extraction, streamlining the onboarding process. Therefore, it reduces errors and accelerates vendor onboarding.
  • Introducing TAT tracking and transparent workflows enabled real-time monitoring and accountability across the vendor creation lifecycle. Furthermore, system-triggered alerts and the audit trail strengthen communication and compliance throughout the process.
  • System-triggered alerts and the audit trail strengthen communication and compliance.