AVI Worldwide
SAP Application Management
Services Engagement

About Client

AVI Worldwide (also known as AVI Worldwide Pvt.Ltd.) is an Indian manufacturing company thatspecializes in Noise, Vibration, and Harshness(NVH) solutions and automotive spare parts.

Our Engagement

Inteliwaves is the SAP partner for AVI Worldwide for AMS & has been engaged with AVI since Jan 2026.

Key Client Requirements

Stable AMS partner who could reduce disruptions and improve system reliability.
Well-governed AMS operating model with clear accountability and executive-level reporting.
Structured knowledge management and cross-trained teams to reduce dependency risk.
Faster response and resolution with priority-based, business-impact-driven support.
Proactive AMS partner who drives continuous improvement and system optimization
SAP support aligned to business processes and outcomes, not just modules.

Our Approach

We offered a comprehensive SAP AMS solution covering the fulllifecycle of application support, ensuring system stability,business continuity, and continuous improvement.
Scope included:
- Incident Management (L1/L2/L3)
- Service Request Management
- Problem Management & Root Cause Analysis
- Change & Enhancement Support
- Minor Enhancements & Configurations
- Release & Patch Support
- User Support & Advisory
- Outcome: Single partner responsible for SAP run operations.
- Shared Service AMS Model (Cost-Optimized & Scalable)
- We introduced a structured governance framework to bringpredictability and transparency.
- To minimize risk, we proposed a well-defined transition methodology.
- Our solution combined traditional SLAs with business outcome focus.
- Support aligned to business impact, not just ticket closure.
- Total Contract Duration : 3 Years
- SAP Version: SAP SAP ERP 6.0 with EHP 7